We stand by our software and give you multiple resources and tools to self-service your issue.  However, if you need direct support we also provide a great team to assist you. Please carefully read our Terms and ConditionsPrivacy Policy, and this Support Policy.


We may update or upgrade certain components included in the software at our discretion. If you purchase and fully pay for a Subscription Plan, you will receive all updates made generally available during the subscription period. These updates will be available to the websites which you bought the Subscription Plan for. All Software updates are also licensed under the GPLv3 license unless specified otherwise.


When you purchase a Subscription Plan that includes certain support services for the software only, we will provide you (and not your clients) with support according to that specific plan.

Support is provided for software only under the subscription plan you purchased on our website .

We will use reasonable efforts to respond to any support ticket during normal business hours in a timely manner.

Software Support Exclusions

  • Customization or modifications that extend beyond the scope of our support.
  • Installation of our software.
  • Hosting, server environment, or third party software.

Our Team Members Cannot

  • Provide personal information, such as: full names, locations, IP address, etc.
  • Edit their host file to gain access to your installation.  You will need to allow access without any modifications.
  • Schedule a specific time to offer support or use screen sharing applications.
  • Provide any guarantees when providing support.
  • Sign non-disclosure agreements to gain access to your site.


We do our best to monitor the support tickets, however, this is not always possible due to different timezones. We currently have a limited support team since we are a startup, so we reply as soon as we can. Reply times vary up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun.

We highly recommend coming to us for any issues regarding our software. However, if you do not feel comfortable sharing access to your website with our staff members, we recommend hiring a freelance developer, whom you can collaborate closely with, to help with your website issues.

Resources and Tools

Many support queries and technical questions will already be answered in our knowledgebase and video tutorials.

You are welcome to join our community group on Facebook. We do not provide support within the group, it is strictly for user to user interactions only.


We reserve the right to modify this Support Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Support Policy, we will notify you here that it has been updated.